Frequently asked questions
What is Modopost?
Want an item, can't find it? Modopost helps you shop your world! We match your desire to buy something not sold locally to shoppers from the item's location that can get it for you. Simply post what you want and shop from stores internationally without traveling there. Or become a shopper and get paid to shop your city for others.
Why use Modopost?
Shop from stores worldwide. There are countless items only sold in other cities that we can't get online. With Modopost, shop from stores around the world without leaving home. Post what you want and let Modopost.com members go shopping for you.
Get paid to shop for others. Want to help other Modopost.com members shop? If you know your way around trendy boutique stores, brand-name outlets and local shopping malls, you can earn money as a Modopost shopper. You specify the fee required to shop your city for others.
Modopost is free to join and easy to use. We value your privacy and security. All sensitive information is encrypted using secure socket layer technology (SSL) and we will not share your personal information with third parties. Privacy Policy
FAQs for Posters:
Post your item
- How do I post what I want?
- Do shoppers work for Modopost?
- What payment method should I choose to send funds?
- How do I edit or remove my posting?
Choose and accept an offer
- How do I send my posting to shoppers?
- What are offers and how do I view them?
- How do I communicate with shoppers that have made offers?
- How do I choose an offer?
- What happens after I accept an offer?
- What if a shopper does not confirm an offer?
- Does accepting an offer close all active offers?
- How do I accept a different offer than the one chosen?
- How do I communicate with the shopper I am transacting with?
Send funds and receive item
FAQs for Shoppers:
Become a shopper
Offer to shop and Modopost fees
- How do I shop for others?
- What fees are there for shoppers?
- How do I pay the Modopost fee?
- Do I get a credit if the transaction does not go through?
- How do I edit my offer?
- How do I withdraw my offer?
- My offer is accepted, how do I confirm the offer?
Receive funds and purchase item
FAQs for Posters:
How do I post what I want?
Signup for a Modopost account. Create a posting for the item you want - it's free to post!
Provide clear and accurate item descriptions. Research the product and include info that'll be useful for shoppers to know exactly what you want. A picture is worth a thousand words, so upload or include a link to a photo.
Track your postings
Manage your postings in My Account. Ensure we have your updated email address on file so you can be notified of new offers and messages for your posting. Postings expire 20 days after posting date.
Manage your postings in My Account. Ensure we have your updated email address on file so you can be notified of new offers and messages for your posting. Postings expire 20 days after posting date.
Do shoppers work for Modopost?
No. We serve as a platform to connect "posters" and "shoppers". Shoppers are Modopost members that have been successfully verified using their credit card or Paypal information in order to help provide a safe environment for the Modopost community.
What payment method should I choose to send funds?
When selecting a payment method, choose the option that is most secure, traceable and convenient. You should not send funds by cash or bank wire transfers as these payment methods are not traceable and do not offer transaction protection.
Sending funds with Paypal
Modopost recommends using Paypal, as it allows you to send funds instantly and securely online using a credit card or bank account. Your financial information will not be seen by the recipient, and you do not need a Paypal account in order to send funds.
Modopost recommends using Paypal, as it allows you to send funds instantly and securely online using a credit card or bank account. Your financial information will not be seen by the recipient, and you do not need a Paypal account in order to send funds.
Paypal fees
Paypal may charge a fee to receive funds and be subject to Paypal's currency conversion rate. To ensure your shopper will receive the full transaction amount, he/she may include in their shopper fee a buffer to cover the Paypal fees. See when fees apply: Paypal fees
Paypal may charge a fee to receive funds and be subject to Paypal's currency conversion rate. To ensure your shopper will receive the full transaction amount, he/she may include in their shopper fee a buffer to cover the Paypal fees. See when fees apply: Paypal fees
Payment term
When creating your posting, you can choose to send full payment for the transaction or partial payment (50% deposit in advance, then 50% after item is shipped).
When creating your posting, you can choose to send full payment for the transaction or partial payment (50% deposit in advance, then 50% after item is shipped).
How do I edit or remove my posting?
Edit posting
You can edit your posting anytime before an offer is received. No edits can be made after an offer is received because shoppers make offers based on your posting description. After logging into Modopost, goto your posting and select the blue "Edit posting" button; or from My Account select "Edit" from the Options drop-down menu for the posting you need to edit.
You can edit your posting anytime before an offer is received. No edits can be made after an offer is received because shoppers make offers based on your posting description. After logging into Modopost, goto your posting and select the blue "Edit posting" button; or from My Account select "Edit" from the Options drop-down menu for the posting you need to edit.
Remove posting
You may remove your posting at anytime, even before it expires (20 days from posting date). In My Account, select "Remove" from the Options drop-down menu for the posting you need to remove.
You may remove your posting at anytime, even before it expires (20 days from posting date). In My Account, select "Remove" from the Options drop-down menu for the posting you need to remove.
How do I send my posting to shoppers?
Select the Search Shoppers link from the main navigation. Choose the Region/Country that you require shoppers from to purchase your item. You may also refine your search based on the item category, item name, brand or store that shoppers have indicated in their shopper profile they can purchase from. From the shopper results, input the posting number to the right of the selected shopper and click "Send Post".
What are offers and how do I view them?
What are offers?
An offer is a request made by a shopper to purchase and send an item to you. Each offer will include item and purchasing details, item cost, shipping cost, as well as the shopper's fee. For a small shopper fee, your shopper handles purchase and shipping for you. You get to choose which offer you would like to accept.
An offer is a request made by a shopper to purchase and send an item to you. Each offer will include item and purchasing details, item cost, shipping cost, as well as the shopper's fee. For a small shopper fee, your shopper handles purchase and shipping for you. You get to choose which offer you would like to accept.
Where do I view offers for my posting?
All offers are displayed on the posting page. You will receive email notifications for new offers received on your posting. Make sure your updated email address is on file.
All offers are displayed on the posting page. You will receive email notifications for new offers received on your posting. Make sure your updated email address is on file.
In My Account, new offers received will be shown in the Important Notifications section.
How do I communicate with shoppers?
Message board on posting
Before accepting an offer, ask questions regarding an offer or respond to shopper questions on the message board located directly on the posting. Only members logged into Modopost can submit messages on the message board.
Private message board
Once a transaction is established (offer has been accepted and confirmed), a private message board is opened for further communication between you and your shopper. The link to the message board will be emailed to you and can also be accessed from My Account under the relevant posting.
Once a transaction is established (offer has been accepted and confirmed), a private message board is opened for further communication between you and your shopper. The link to the message board will be emailed to you and can also be accessed from My Account under the relevant posting.
How do I choose an offer?
Review offer details carefully
Ensure all details in the offer are accurate. The shopper will purchase your item based on specs listed in the offer, so it's crucial you are aware of all purchasing details.
Ensure all details in the offer are accurate. The shopper will purchase your item based on specs listed in the offer, so it's crucial you are aware of all purchasing details.
View shopper profiles
Get to know shoppers by reviewing their profile and feedback. Check if they have skills or knowledge helpful in purchasing your item.
Get to know shoppers by reviewing their profile and feedback. Check if they have skills or knowledge helpful in purchasing your item.
Requesting changes to an offer
If you require changes made to an offer, request the shopper to update their offer prior to accepting it. When accepting an offer, you will review offer details and confirm acceptance of the terms. Only accept an offer if you intend to follow through with the transaction.
If you require changes made to an offer, request the shopper to update their offer prior to accepting it. When accepting an offer, you will review offer details and confirm acceptance of the terms. Only accept an offer if you intend to follow through with the transaction.
What happens after I accept an offer?
The shopper is notified to confirm their offer. Sometimes the availability or price of an item may have changed, so this affirms that the shopper can still purchase the item based on offer details. Once the offer is confirmed, a transaction is established and you can send payment to the shopper to start shopping
What if a shopper does not confirm an offer?
If a reasonable amount of time has passed and the shopper has not confirmed the offer, you may cancel acceptance of the offer and choose a different offer that is still active.
Does accepting an offer close all active offers?
No. Remaining active offers can still be accepted, however no new offer can be received once you accept an offer.
How do I accept a different offer than the one chosen?
Cancel acceptance of an offer
If you accept an offer then change your mind, you can cancel acceptance of the offer anytime before the offer is confirmed by the shopper: go to My Account and select "Cancel Acceptance" from the Options drop-down menu for the posting.
If you accept an offer then change your mind, you can cancel acceptance of the offer anytime before the offer is confirmed by the shopper: go to My Account and select "Cancel Acceptance" from the Options drop-down menu for the posting.
Choose a different offer
When no offers are currently accepted, you may choose a different offer from the remaining active offers. Only one offer can be accepted at a time.
When no offers are currently accepted, you may choose a different offer from the remaining active offers. Only one offer can be accepted at a time.
How do I communicate with the shopper I am transacting with?
Once the shopper confirms the offer, a private messaging board is opened for communication between you and your shopper. Access the message board from My Account under the relevant posting. A link to the message board will be sent to your email.
How do I send payment to the shopper?
Receive payment details
Once the shopper confirms the agreement, you'll receive an email with payment details. You can also contact the shopper on the private message board to arrange payment. A link to the message board will be emailed to you and will be available in My Account under the relevant posting.
Once the shopper confirms the agreement, you'll receive an email with payment details. You can also contact the shopper on the private message board to arrange payment. A link to the message board will be emailed to you and will be available in My Account under the relevant posting.
Send payment in 2 days
You must submit payment within 2 days and according to the payment terms agreed upon. Delay in sending payment prevents the shopper from purchasing the item sooner, which affects the availability or price of the item at a store.
You must submit payment within 2 days and according to the payment terms agreed upon. Delay in sending payment prevents the shopper from purchasing the item sooner, which affects the availability or price of the item at a store.
Non-payment for a transaction will result in a negative feedback rating. If you experience problems sending funds to the shopper, let them know immediately. The faster payment is sent, the sooner you can receive your item.
Notify shopper
Once payment is sent, notify the shopper to verify that funds were received. This way any payment problems can be quickly identified.
Once payment is sent, notify the shopper to verify that funds were received. This way any payment problems can be quickly identified.
Sending funds with Paypal
Be aware that Paypal charges a fee to receive funds and you may be subject to Paypal's currency conversion rate. To ensure your shopper will receive the full transaction amount, the shopper may include in their shopper fee a buffer to cover the Paypal fees. Learn more: Paypal fees
Be aware that Paypal charges a fee to receive funds and you may be subject to Paypal's currency conversion rate. To ensure your shopper will receive the full transaction amount, the shopper may include in their shopper fee a buffer to cover the Paypal fees. Learn more: Paypal fees
When will I receive my item?
Once the shopper has received payment, they will purchase and ship your item within 3 days. Delivery of your item depends on the shipping method chosen. Keep in mind that you will be responsible for any taxes and duties for receiving the item in your country.
Clear communication helps eliminate many problems. Use your private message board to communicate with your shopper.:
- Notify the shopper when payment has been sent.
- Verify accuracy of your shipping address.
- Request shipping confirmation and tracking number.
I have not received my item
Most problems can be solved by simply communicating directly with your shopper.
- Verify that payment was successful and funds have been received by the shopper.
- Check the shipment tracking number. If the shopper didn't provide you with a tracking number, ask the shopper when the package was shipped and request the shipment tracking number.
Shoppers can sometimes experience emergencies or computer problems that prevent them from communicating with you. After attempting to communicate with the shopper without a response, contact Modopost at report@modopost.com.
Report a transaction
You may report a shopper if:
- They failed to deliver the product and cannot provide proof of shipment and/or item purchase.
- The item received is different from the item agreed upon in the offer.
- The item was damaged upon arrival.
To file a report, send an email with the posting number, your username, shopper's username, and the reason for reporting to report@modopost.com. Successful reports will result in a strike against the shopper's account and may lead to the user's suspension or termination from the site.
FAQs for Shoppers:
How do I become a shopper?
Simply register for a Modopost account and upgrade to become a shopper - it's quick and it's FREE
To become a shopper, you'll need a verified Paypal account or a valid credit card for verification purposes. To ensure the safety of our transacting members, we must verify the identity of our shoppers. Personal information is used strictly for identity verification and will never be disclosed to third parties. All private information is transmitted using an encrypted secure socket layer (SSL) connection. Privacy Policy
What are the benefits of becoming a shopper?
Get paid to shop! You specify the shopper fee (your commission) required to shop for others. If your offer is accepted, the poster will pay you your fee to purchase and ship the item to them. Best of all, it's free to become a shopper.
How do I shop for others?
You must be registered as a shopper. Search postings to find an item you can shop for, then make an offer to shop. Make sure you know exactly what the item is, where it can be purchased from, the price, and whether it is in stock. Ask the poster questions directly on the posting page if you are unsure.
What fees are there for shoppers?
It's free to make offers to shop. You're only charged a fee when a transaction is established (at the time when you confirm an accepted offer).
Modopost charges 15% of the shopper fee (minimum $3.50). Eg. Your shopper fee is $20, Modopost's fee will be $3.50.
All fees are in US Dollars (USD), and currency conversions are handled automatically by our payment processor.
How do I pay the Modopost fee?
The Modopost fee is not charged until a transaction has been established - when you confirm your offer to shop. You may pay using your credit card or Paypal account.
Do I get a credit if the transaction does not go through?
Yes. In the event that you are unable to proceed with the transaction due to non-payment by the poster, you must file a report for the cancellation. The Modopost fee associated with the canceled transaction will not be refunded, but will be credited to your account for future use.
How do I edit my offer?
An offer can be edited at anytime before it's accepted by the poster. You can edit an offer by going to My Account and selecting "Edit" from the Options dropbox for the offer.
How do I withdraw my offer?
If you can no longer fulfill an offer, you must withdraw the offer immediately. To remove an offer, go to My Account and select "Remove" from the Options dropbox for the offer. You can remove an offer up to the point before you confirm it. Once you confirm an offer, a transaction is established and the offer can no longer be removed. You'll be required to complete the transaction.
My offer is accepted, how do I confirm the offer?
Once your offer is accepted, you'll receive email notification to confirm the offer - which affirms your ability to purchase the item. Check the item's availability and price to ensure you can still purchase the item based on the offer terms. Don't keep your poster waiting - confirm the offer immediately. After logging into your account, go to your posting and select "Confirm Offer".
Once the offer is confirmed, a transaction is established. Only confirm offers for transactions you can and will follow through with.
Place item on hold
Items at stores change in availability and price, so ask the store to place the item on hold before you can purchase it.
Items at stores change in availability and price, so ask the store to place the item on hold before you can purchase it.
How do I communicate with the poster?
Message board on posting
Ask a poster questions or respond to questions directly on the posting page. This is the only method of communication before a transaction is established. You must be logged in to submit a message.
Ask a poster questions or respond to questions directly on the posting page. This is the only method of communication before a transaction is established. You must be logged in to submit a message.
Private message board
Once you confirm your offer, a private message board is opened for communication between you and the poster. The link to the message board is emailed to you and can also be accessed from My Account under the relevant posting.
Once you confirm your offer, a private message board is opened for communication between you and the poster. The link to the message board is emailed to you and can also be accessed from My Account under the relevant posting.
Communcation is key
It can be worrisome for posters conducting transactions online, so keep your poster updated throughout the transaction process. This helps eliminates problems that can occur to ensure a smoother transaction.
It can be worrisome for posters conducting transactions online, so keep your poster updated throughout the transaction process. This helps eliminates problems that can occur to ensure a smoother transaction.
- Say hello and Introduce yourself.
- Confirm receipt of payment
- Update the poster when the item has been successfully purchased.
- Send shipping confirmation or tracking number once you have shipped the item.
When do I receive payment and shipping details?
Receive funds in 2 days
Once you confirm your offer, the poster will send you funds within 2 days according to the agreed upon payment term and method. You may also arrange payment using the private message board for the transaction. Confirm receipt of payment and notify the poster if you do not receive funds in order to resolve any payment problems.
Once you confirm your offer, the poster will send you funds within 2 days according to the agreed upon payment term and method. You may also arrange payment using the private message board for the transaction. Confirm receipt of payment and notify the poster if you do not receive funds in order to resolve any payment problems.
Fees for receiving payment: note that many payment providers charge a fee to receive funds. Ensure that you and the poster are aware of the fees (if any) and include this in your shopper fee to cover your expenses.
Receiving funds with Paypal
Paypal charges a fee to receive funds and you may be subject to Paypal's currency conversion rate. To ensure you receive the full transaction amount, include the Paypal fee in your shopper fee to buffer the cost. Learn more: Paypal fees
Paypal charges a fee to receive funds and you may be subject to Paypal's currency conversion rate. To ensure you receive the full transaction amount, include the Paypal fee in your shopper fee to buffer the cost. Learn more: Paypal fees
Shipping details
After confirming your offer, you will receive the poster's shipping address by email.
After confirming your offer, you will receive the poster's shipping address by email.
What if I can no longer complete the transaction?
You must notify the poster immediately. If the poster has already sent funds for the transaction to you, it is mandatory that you arrange for all the funds to be returned back to the poster.
What if no payment has been received?
Contact the poster
After you confirm your offer, the poster is required to send funds for the transaction within 2 days. If funds have not been received, send the poster a message to find out when the payment was sent or if a problem occurred in the payment process.
After you confirm your offer, the poster is required to send funds for the transaction within 2 days. If funds have not been received, send the poster a message to find out when the payment was sent or if a problem occurred in the payment process.
- Verify payment details to ensure accuracy
- Discuss an alternative method for the funds to be transferred
- In case the poster has encountered an emergency or computer problem, allow them a few days to respond. If multiple attempts to contact the user have been made and no response has been received, please send a report to Modopost at report@modopost.com. We will then provide you with the poster's contact information for direct communication with the user.
If the transaction can no longer be completed due to non-payment by the poster, send a report to report@modopost.com. Your service fee for the transaction can then be credited back to you. As well, non-payment by the poster will result in a negative feedback rating for the poster.
